Terms & Conditions

Introduction

These Terms & Conditions govern your use of this website and the purchase, installation, and use of our products and services. By accessing this website or purchasing from us, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use this website or our services.


Products and Services

We make every effort to ensure that product descriptions, specifications, pricing, and availability are accurate and up to date. However, we reserve the right to:

  • Modify or discontinue products without notice

  • Correct pricing or typographical errors

  • Update product specifications at any time

All products are subject to availability.


Quotes, Orders, and Payments

  • Quotes are valid for the period stated on the quotation.

  • Orders are only confirmed once payment or deposit has been received (if applicable).

  • We reserve the right to refuse or cancel any order at our discretion.

  • Full payment terms will be outlined in your quotation or invoice.

Failure to make payment may result in delays, cancellation, or suspension of services.


Installation and Use

Where installation services are provided:

  • The customer must ensure safe and reasonable access to the installation site.

  • Any additional work required outside the standard installation scope may be quoted separately.

  • The product must be used in accordance with manufacturer guidelines and applicable regulations.

Improper use, misuse, or unauthorised modification may void warranties and guarantees.


Warranty

Our products include a standard 3-year warranty covering manufacturing defects and specified components under normal use and correct installation conditions.

Customers may optionally upgrade to an extended 10-year warranty by selecting and purchasing the extended warranty add-on at the time of purchase (or where otherwise permitted).

Warranty terms are subject to:

  • Proper installation by approved or qualified personnel

  • Normal residential use unless otherwise specified

  • Compliance with product care and maintenance guidelines

  • Environmental and location considerations where applicable

The warranty does not cover damage resulting from misuse, neglect, improper installation, unauthorised repairs, natural disasters, or external factors beyond our control.

Full warranty details may be provided separately where applicable.


Returns and Refunds

  • Returns may be accepted only under agreed conditions and within an approved timeframe.

  • Products must be unused and in original condition unless faulty.

  • Refunds, where applicable, may be subject to inspection and approval.

  • Installation, delivery, or service fees may be non-refundable unless required by law.


Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages.

  • We are not responsible for losses resulting from improper installation, misuse, or failure to follow product guidelines.

  • Our total liability shall not exceed the amount paid for the product or service supplied.


Website Use

By using this website, you agree not to:

  • Use the site for unlawful purposes

  • Attempt to gain unauthorised access to systems or data

  • Copy, distribute, or misuse website content without permission

  • Interfere with website functionality or security

We reserve the right to restrict or terminate access for misuse.


Intellectual Property

All content on this website, including text, images, branding, graphics, and design, is the property of the company unless otherwise stated. Unauthorised use, reproduction, or distribution is prohibited.


Privacy

Your use of this website is also governed by our Privacy Policy. By using the site, you consent to the collection and use of information as described in that policy.


Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect once posted on this page. Continued use of the website or services constitutes acceptance of the updated terms.


Governing Law

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which the business operates. Any disputes shall be subject to the appropriate courts of that jurisdiction.